Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. At Cisco, our vision is to change the way people work, live, play and learn.
Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. This tradition of innovation continues with industry-leading products in the core areas of routing and switching, as well as advanced technologies in areas such as Home Networking, IP Telephony, Optical, Network Security, Storage Networking and Wireless LAN.
Cisco Global Facts

• Incorporated on December 10, 1984 in California
• Went public on February 16, 1990. NASDAQ NM: CSCO (Common Stock)
• Close to 65,225 employees worldwide
• John T. Chambers is the Chairman and Chief Executive Officer, Cisco Systems Inc.
• FY’08 Revenue: $39.5 billion

 
Cisco Systems India Pvt. Ltd.
With sales and marketing operations spread across key cities in India and a software development centre in Bangalore, Cisco dominates the networking market in core technologies of routing and switching, as well as WLAN and network security.

Cisco India Facts

• Cisco Systems India Pvt Ltd. commenced operations in 1995
• India, as a region, is part of the APAC theater
• APAC theater contributes to about 11 percent of the global revenue
• Cisco has 7 Sales Offices in the region - New Delhi, Mumbai, Bangalore, Chennai, Pune, Kolkata and Hyderabad.
• India headcount is over 4000, including R&D, sales and business support staff

• Cisco Global Development Center is in Bangalore, this is the largest outside of the US

1. Joint Development Centers with Wipro Technologies and Infosys

Technologies in Bangalore; HCL Technologies in Chennai; Satyam Computer Services in Hyderabad and Zensar Technologies in Pune

• Cisco’s go-to-Market strategy is through Channel Partners
• Presence in over 100 cities through 900 partners
• 10 System Integrators - Cable & Wireless, Datacraft, HCL Comnet, HP, IBM, Integrix, TCS, CMC, Wipro and HCL Infosystems Ltd.

• 8 Gold Certified Partners – Cable & Wireless, Datacraft, HCL Comnet, HP, IBM, Wipro, British Telecom and HCL Infosystems Ltd.
• 3 Silver Certified Partners – Integrix, TCS and CMC
• 2 Distributors – Ingram Micro and Redington

• Support and Service – Extensive support system for customers with 9 logistics centers in the country. Besides that, Cisco is the only vendor to have a support program called ARNBD (advance replacement next business day) for its resellers

• Cisco Capital was launched in 2005 to offer flexible leasing and financial services to customers and partners
• Currently, there are over 190 Cisco Academies across 22 states & union territories with 12294 currently Active Students, more than 24% of which are women students; 5862 students have successfully graduated in CCNA
• India has over 73241 Cisco Certified Professionals

India Market Share Leadership 

Core Technologies

• Router: 88.1%, Switch: 74.4%Total LAN: 81.6%

(Q1 CY08, IDC LAN Tracker - July 2008) 

Advanced Technologies

• WLAN: 28% (Q1 CY08, IDC - July 2008)
• Security: 42.11% (Q1 CY08, Frost & Sullivan - July 2008)
• Enterprise Telephony: 17.5% (Q1 CY 08, IDC)
• IP PBX: 32% (Q1 CY08, IDC)

For further information about Cisco India, please
visit www.cisco.com/in

Aspect Software, Inc. founded the contact center industry and is now the world's largest company focused solely on unified communications for the contact center. Our all-in-one, IT-ready solutions help two-thirds of the FORTUNE Global 100 and a variety of small and medium enterprises to communications-enable their customer service, collections and sales & telemarketing business processes.

Having revolutionized customer and company communications with the invention of the modern day contact center, Aspect Software has been leading industry developments since 1973. Aspect innovations take advantage of game-changing technologies that can enable companies to deliver more — more experience, more insight and more access to knowledge workers who have the expertise to make a positive impact on more customer relationships than ever before.

Huawei Technologies is a leader in providing next generation telecommunications networks, and now serves 35 of the world's top 50 operators, along with over one billion users worldwide. The company is committed to providing innovative and customized products, services and solutions to create long-term value and growth potential for its customers.

Huawei's products and solutions encompassing wireless products(HSDPA/WCDMA/EDGE/GPRS/GSM,CDMA2000 1xEV-DO/CDMA2000 1X, TD-SCDMA, WiMAX), core network products (IMS, Mobile Softswitch, NGN), network products(FTTx, xDSL, Optical, Routers, LAN Switch), applications and software(IN, mobile data service, BOSS,IPCC), as well as terminals(UMTS/CDMA). Major products are designed based on Huawei's ASIC chipset and utilize shared platforms to provide quality and cost-effective products.

Huawei IPCC total solution is built on an all-IP structure and uses soft-switch technology as its core. It is a purpose-built solution for enterprises that wish to provide better customer service, sales offers and market promotions to their customers. Huawei IPCC total solution help enterprises transfer their contact centers from cost centers to value centers.

For more information, please visit www.huawei.com

Emerson Network Power (India) Private Ltd. is a wholly owned subsidiary of Emerson Electric USA, a $US22.6 billion Fortune 500 Company. Set up in September 1993, the Indian subsidiary has seen a consistent growth rate of more than 30% p.a., over the decade. Today, the company is acknowledged as the Global leader in enabling “Business-Critical Continuity” by providing best-in-class integrated “network uptime solutions”.

It offers AC Power (UPS), Connectivity Solution, DC Power for Telecom, Embedded power, Inbound Power, Integrated Cabinet/Rack Solutions, Outside Plant, Precision Cooling all supported by world-class Site Monitoring & Services.

After the company transitioned itself to Emerson Network Power India in 2001, the company has made a conscious effort to align itself with its global parent. This meant bringing together world-renowned brands under the Emerson Network Power India aegis. In effect, Emerson has moved from being a UPS and Precision AC manufacturer to a “Global Leader in enabling Business Critical Continuity Solutions.”

Emerson’s solutions cater to an array of large enterprises spanning across IT/ITES/Datacenters, Telecom Datacenter & Networks, Industrial Process Control Rooms, Food Processing Industries, Broadcast Facilities, Building Services Control Rooms, Surveillance and Monitoring Centers, Medical Equipment Installations, Government, Banks and Financial Institutions and Retail Malls. Through its extensive network of Business Partners and Channel Partners, Emerson has successfully penetrated the B & C class cities in India to cater to the fast-growing SME segment.

NovaTel provides a complete range of telecommunication services to contact and BPO centers worldwide. Our network provides connectivity to Tier I carriers in the US and abroad with an emphasis on quality that call centers demand. NovaTel’s experience with both TDM and VoIP technologies gives our customers additional options and flexibilities. Through agreements with international long haul carriers, NovaTel offers an integrated, comprehensive solution for offshore call centers. The bilateral relationships that NovaTel has established allow us to offer wholesale rates to the call center industry at a savings up to 20% below what most centers are paying today. As a result of the significant cost savings that NovaTel offers its customers, these customers can choose NovaTel as a ’one-stop-shop’ for both domestic and international origination and termination services. In addition, NovaTel’s focus, quality, and 24x7 service have allowed us to become a leading provider in the call center industry today.

The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations. Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications.

The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives. Help Desk Institute, the world's largest membership organization for service and support professionals, sets the standards when it comes to soft skills certification.

The Department of Information Technology (DIT) is under the Ministry of Information and Communications (MoIC) of the Royal Government of Bhutan. DIT is the lead department, promoting Information and Communication Technology (ICT) in the country as an enabler of national development. It initiates implementation of policies, drafting of legislation and development plans on the matters related to ICT.

DIT mandate is guided by the three overarching policy objectives stipulated in the Bhutan ICT Policy & Strategies, viz. (i) to use ICT for Good Governance; (ii) to create a Bhutanese Info Culture; and (iii) to create a High-Tech Habitat. DIT works towards achieving the ICT vision which states “With people at the center of development, Bhutan will harness the benefits of ICT, both as an enabler and as an industry, to realize the Millennium Development Goals and towards enhancing Gross National Happiness”.

Honeywell Security and Data Collection is an international supplier and distributor of electronic security systems and solutions. Our products monitor and protect millions of homes, businesses and government facilities across the globe.

Honeywell Security and Data Collection has an extraordinary range of solutions across intrusion detection, Home net systems and invests over $50 million a year in research and development. An exponentially growing business unit of Honeywell International, Honeywell Security caters to all electronic security needs for the residential market

At Honeywell we offer –

• Products that make your life secure and comfortable.
• Touch screen control for interactive and high end systems.
• Aesthetically superior and a complete range of home solution products, which are easy to operate.

Microland is a leading global IT Infrastructure Management Services company, with 19 years of  experience in managed services and transformation projects for our client’s IT Infrastructure. Industry recognized* and a pioneer of the remote infrastructure management concept, Microland has its operations hub in India and global presence across the USA, the UK and the Middle East. Microland works with over 70 clients including Fortune 100 organizations and fast growing global enterprises. A team of over 2300 employees, equipped with the right tools and systems, work out of  world-class facilities to deliver services tailored to meet the needs of our global clients.

*Global Services Top 10 Infrastructure Services provider for the last 2 consecutive years 2007, 2008 and Black Book of Outsourcing Global top 20 remote infrastructure management suppliers

Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products.

Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high profile events, including the historic "One small step for man" transmission from the moon in 1969.

Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers.

Plantronics is a publicly held company (NYSE: PLT) headquartered in Santa Cruz, California with offices in 20 countries, including major facilities in Mexico, China, Tennessee, England and The Netherlands. Plantronics products are sold and supported through a worldwide network of authorized Plantronics partners, and are available through retail and consumer electronics stores.

Siemens Enterprise Communications Pvt. Ltd. is one of the world's leading suppliers of Unified Communications technologies. The company's unique Open Communications approach to providing software, solutions and services for enterprises of all sizes enables business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure. The company is a wholly owned subsidiary of Siemens AG with global headquarters in Munich.

Tata Teleservices, part of the Rs.119,000 crore (US$ 29 billion) Tata Group, spearheads the Tata Group’s presence in the Telecom sector with its brand ‘Tata Indicom’. It was the first to launch the CDMA service in India to provide seamless connectivity to its subscribers.

With the total investment of Rs.19,924 crore, Tata Teleservices has created a Pan India presence spread across 19 circles. Today, Tata Teleservices Ltd. along with Tata Teleservices (Maharashtra) Ltd. serves over 25 million customers in over 5000 towns in India.

Tata Indicom Enterprise Business Services is a single window for all data and voice needs for the corporate customer. We offer state-of-the-art end-to-end communication services and solutions (data and voice) for business enterprises, that are customisable to suit each corporate’s quick and/or unique requirements to ensure that critical business and market information is always quickly and easily accessible.Tata Indicom closely partners with its clients to help them enhance their productivity through the high speed information advantage.

Omnitech InfoSolutions Ltd is an ISO 9001-2000 certified company committed to empowering global business and industry with leading-edge software and world-class support.

Since inception Omnitech has evolved as a Managed Service Provider par excellence, with competencies related to Business Continuity and Availability. These include Performance Management, Remote Management, Infrastructure Management Disaster Recovery, Software Development and independent Software Testing.

Through alliances with world leaders like IBM, Borland, TASSC, CA, VERITAS, Cisco, Microsoft, Oracle, HP, Citrix, APC, and Intel Omnitech is in a position to deliver contemporary solutions every time – right at the customer’s doorstep through Value-added solutions that help organizations achieve higher efficiencies, to prevail and prosper in the intensely competitive digital age. Omnitech’s delivery models (APDIMA, BOT and SaaS) enable us to provide services with quality and flexibility to customers which enable them to gain cost effectiveness.
Company business is spread across the US, Canada, UK, Belgium, Bahrain and Japan. The client base encompasses sectors like BFSI (Banking, Financial Services and Insurance), Manufacturing, Utilities, Telecom and IT & ITES organizations.