This is a comprehensive track covering emerging technologies and markets both vital to the progress in the call center industry. The compliance, vigilance and the venture capital scenario are explored to focus on issues that have so far been sidelined.

The presentation provides a framework for understanding business value through Unified Communications and its relevance to contact centers.  The framework will focus on Total Cost of Ownership, Productivity, and Business Transformational pects of value creation through innovation with the use of collaboration solutions and technologies. The presentation will also articulate perspectives on the new ustomer service imperative and make a case for unified communications specially in the context of contact centers. A few case studies across industries will be hared with the audience to provide further illustrations on the topic.

From Phillipines, Thailand, Malaysia, South Africa, Brazil, China, Australia, Taiwan, Japan, Colombia, Pakistan - a comprehensive look at the Global BPO scenario and an indepth analysis of the various competing markets & the viability of emerging opportunities.

Companies operating on a global footprint have to adhere to the rules and regulations that govern them in each of the markets that they operate in. Through this session, the panel members will highlight the issues pertaining to the functioning of companies in India, and how they are benchmarked globally.

Security breaches in companies are rampant both internally and externally. Through this session, we will highlight the best practices that need to be put into place along with the technology advancements that can be deployed to ensure that your data, clients and customers are secure.