Facilities management is a full-fledged professional discipline which spells success for a BPO. Maximum efficiency and profitability are equated with successful facilities management, which encompass - Management, Security & Transportation. The exhaustive and exclusive tracks are designed to address the major issues related to which are faced by all BPO managers and leaders. All the sessions are practical, interactive and enriching to help you align facilities management to your business strategy and achieve maximum return on your invested assets, management & maintenance system.

Good business continuity plans will keep your company up and running through interruptions of any kind: power failures, IT system crashes, natural disasters, supply chain problems and more.

All BC/DR plans need to encompass how employees will communicate, where they will go and how they will keep doing their jobs. The details can vary greatly, depending on the size and scope of a company and the way it does business. For some businesses, issues such as supply chain logistics are most crucial and are the focus on the plan. For others, information technology may play a more pivotal role, and the BC/DR plan may have more of a focus on systems recovery.

While not to encroach on to an employees privacy, surveillance is mandatory for any location to ensure seamless management and security of personnel and assets. We discuss the latest strategies in technology to ensure prevention and detection of safety breaches.

RFID has given way to Biometrics as the most safest way to offer employees access to their workstations. Through this session, we look at the technologies that are being developed to ensure that data is secure in the system and access is restricted to the authorized executives to ensure confidentiality of information.

It is a nightmare to manage the various vendors that provide most of the services to any contact center. This session will look at the various ways an effective SLA needs to be drafted and enforced.