This highly interactive CCDCI – 08 is designed to explore some of the existing challenges which team managers and leaders are currently facing with regards to maximizing performance. The outcome of this full day conference & exhibition is to provide tools, techniques and strategies for attendees to consistently maximize the performance of their colleagues and organization through even more effective management and leadership. The CCDCI is a focused event for the Call Center industry and is poised to create a Conferences & Exhibition that would combine technology, process, quality & strategy along with it focusing on managerial and human resource topics; this will ensure the attendance of key functions within the industry and specifically the senior management – those with the most buying power.

The exhibition and conference is a platform to cover all key aspects of Call Center function, therefore the objective is to target all key players within the Service Provider, End Customers, Infrastructure Provider, Call Center Software Companies, Equipment Suppliers, Quality Consultants, HR Consultants, Fund Managers, Government Agencies and International Buyers.

The Multi Track sessions at the conference keeps in mind the distinct needs of the individual areas of the Call Center operations and delivery management therefore line managers, middle level managers, functional heads and business heads will get valued information to their individual process and delivery requirements.